At fashionistic.store, we prioritize customer satisfaction and ensure our products are delivered in top condition. However, if you receive an incorrect, broken, or damaged item, we’re here to assist you.

1. Eligibility for Return

  • Incorrect, Broken, or Damaged Items: If you receive an incorrect or defective item, please notify us within 36 hours of delivery to be eligible for an exchange.
  • Genuine Claims Only: Claims must be genuine and include video proof showing the condition of the product upon opening.

2. Filing a Return Claim

To file a return claim, please follow these steps:

  1. Contact Us Promptly: Email us at order@fashionistic.store or use our Contact Us page within 36 hours of receiving your order.
  2. Provide Video Proof: WhatsApp us a video showing the defective product inside. Claims without video proof may not be accepted.
  3. Wait for Confirmation: Our team will review your claim and, once verified, will arrange an exchange delivery.

3. Conditions for Exchange

  • The item must be unused and in its original packaging.
  • Returns are only valid for items that are incorrect, broken, or damaged upon arrival.
  • Claims made after the 36-hour period will not be eligible for exchange.

4. Non-Returnable Items

Items that are not broken, incorrect, or damaged upon delivery are not eligible for return or exchange.

5. Contact Information

For any further questions, please reach out to us at: